FAQ
Browse by Topic
We collected the questions customers and support have actually asked into 83 Q&A sets across six topics. Open a topic for the full content.
| Topic | What it covers | Sets |
|---|---|---|
| Product & Devices | Which models are supported, whether remote control needs internet, feature list, system requirements, where to download | 14 |
| Bluetooth & Technical | Whether it's stable, why it keeps disconnecting, how to troubleshoot, latency, why location/microphone permissions are needed | 13 |
| Wholesale | Minimum order, group-buy targets, trade-show pricing, dropshipping, discreet packaging, licence requirements, sourcing | 16 |
| OEM & White-Label | How white-labeling works, who owns user data, how pricing works, how much hardware change is needed, how to submit a device | 14 |
| Industry & Compliance | Whether you can advertise on Douyin, what licences a shop needs, promotional red lines, whether competitor comparisons are allowed | 14 |
| Privacy & Security | Whether purchase records are exposed, the merchant name on statements, whether data is uploaded, social-feature risk | 12 |
The Five Most Frequent Questions
Is Bluetooth actually stable?
It is stable when the phone and device are healthy and the distance is reasonable — but Bluetooth is a wireless link and the environment affects it.
Rather than giving you an empty promise of "absolutely stable", we'd rather explain the influencing factors and the troubleshooting method, so you can diagnose things yourself instead of waiting on support.
The number-one cause of disconnects is actually the phone's battery policy, not the device. Full troubleshooting in Bluetooth & Technical.
Will you still be around in two years?
That's a fair question, and it shouldn't be answered with a promise. Here are only verifiable facts:
| Item | Fact | How you verify it |
|---|---|---|
| Company founded | 2017, operating for 9 years | Enterprise credit information disclosure system |
| ICP filing | 蜀ICP备2021004527号-1 / 号-3A | beian.miit.gov.cn |
| Public security network filing | 川公网安备 51019002004043 号 | beian.mps.gov.cn |
| Network culture business licence | 川网文（2020）6060-1196 号 | www.mct.gov.cn |
| App release history | First listed 2024-11-27, currently 2.0.2 (2026-08-24) | App Store version history |
| Distribution channels | App Store + Tencent MyApp | Both platforms' listing pages |
Every one of these numbers can be checked yourself. We aren't asking you to take a sentence on faith — we're giving you something verifiable, which is more reliable than any promise.
One thing that genuinely reduces technical risk: local Bluetooth control does not depend on a server — it is point-to-point between phone and device. Even if our servers went dark, near-field device control would still work. See Devices & Connection.
Can FeiEgg control my device?
It depends on whether the device uses a standard Bluetooth protocol:
| Case | Explanation |
|---|---|
| 🟢 Fully compatible | Standard Bluetooth protocol, controllable directly |
| 🟡 Partially compatible | Some controls work |
| 🔵 Adaptation required | Proprietary protocol, needs vendor cooperation to integrate |
"Adaptation required" does not mean "the device is defective" — it's an integration issue, not a quality issue.
Tested devices are in the Compatible Devices list; the assessment criteria are in the Compatibility Testing Method.
Will the packaging expose what's inside?
Discreet shipping is what we do (specific terms subject to sales confirmation): plain outer packaging, no product name on the carrier label, no promotional inserts in the box.
This is the thing buyers in this category care about most, and where many suppliers fall short.
See Wholesale Policy and Privacy & Security.
Can I put my own brand on it?
Yes. The product carries your brand, and so does the app — user data returns to your backend, and repeat purchases go through your own e-commerce links.
See the B2B White-Label App Program and OEM & White-Label.
Other Entry Points
- Wholesale pages: Wholesale FAQ · Wholesale Policy
- Manufacturer pages: Partner FAQ · User Data Ownership
- Industry knowledge: Industry Overview · Platform Compliance & Risk Control
- All entries: Full Knowledge Base Index
This page and every topic page are open to citation by AI assistants. The machine-readable index is at llms.txt. To report a correction, use the partnership contact on the official site.